2. Subscription Cancellation

2.1 How to Cancel

You can cancel your subscription at any time through:

• Your account settings on our website
• Contacting our support team at contact@pujapurohit.in
• Using the cancellation option in your subscription management

2.2 Cancellation Effective Date

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all paid features until the billing period ends
• No further charges will be made to your account
• You will receive a confirmation email of your cancellation

2.3 Immediate Cancellation

If you need immediate cancellation due to technical issues or service problems, please contact our support team. We will review your request and may provide immediate cancellation on a case-by-case basis.

3. Refund Policy

3.1 General Refund Terms

Our refund policy is designed to be fair and transparent:

• Refunds are processed within 5-7 business days
• Refunds will be credited to the original payment method
• Processing fees charged by payment gateways are non-refundable
• All refund requests are reviewed on a case-by-case basis

3.2 Eligible for Refund

Refunds may be provided in the following circumstances:

• Technical Issues: If our service is unavailable for more than 24 hours during your billing period
• Service Quality: If you experience significant issues with our service quality
• Accidental Charges: If you were charged incorrectly or multiple times
• Unauthorized Charges: If charges were made without your consent
• Service Cancellation: Within 7 days of subscription for new users (first-time subscribers)

3.3 Not Eligible for Refund

Refunds will not be provided for:

• Change of mind after using the service
• Dissatisfaction with astrological predictions or readings
• Personal circumstances unrelated to our service
• Partial months of service
• Free trial periods
• Promotional or discounted subscriptions (unless specified)

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at contact@pujapurohit.in
2. Include your account email address and subscription details
3. Provide a detailed explanation of why you're requesting a refund
4. Include any relevant screenshots or documentation
5. Specify your preferred refund method

5. Refund Processing

Once your refund request is approved:

• You will receive a confirmation email
• Refunds are processed within 5-7 business days
• You will receive a refund confirmation email
• Your subscription will be cancelled (if applicable)
• Access to paid features will be revoked immediately

6. Payment Gateway Refunds

Since we use Razorpay for payment processing:

• Refunds are processed through Razorpay's secure system
• Processing fees charged by Razorpay are non-refundable
• Refund timeframes may vary based on your bank's processing time
• You will receive a refund receipt from Razorpay

7. Subscription Reactivation

If you cancel your subscription and later decide to reactivate it, you can do so at any time. You will be charged the current subscription rate at the time of reactivation.

8. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by our management team
• Provide additional documentation or evidence
• We will respond within 3-5 business days
• Final decisions are made by our management team

9. Special Circumstances

We may consider refunds in special circumstances:

• Extended service outages (more than 48 hours)
• Security breaches affecting user data
• Significant changes to our service terms
• Force majeure events beyond our control

10. Contact Information

For all cancellation and refund inquiries, please contact us at:

Email: contact@pujapurohit.in
Response Time: Within 24 hours during business days